Carer Support

CALD COMMUNITY CARE PROGRAM (CCCP)

The CALD Community Care Program (CCCP) is a support, information and referral service for Culturally & Linguistically Diverse (CALD) older people, people with disabilities and their carers living in the St George and Sutherland areas. The CCCP serves as a point of entry into the community care system for CALD clients by providing:

Information about Home & Community Care (HACC) services
Guided referral, follow up and case work
Individual advice and emotional support
Carer Support Groups, Social Groups, Social Outings
Information sessions and workshop

The CCCP can also provide advice, support and training to HACC service providers aimed and making the HACC service system more responsive to the needs of the CALD HACC target population – Strengthening Capacity.

Clients can access CCCP through our Multicultural Hotline. Language and culture specific workers are available on days listed bellow:

Monday-Italian
Tuesday-Arabic
Wednesday-Macedonian and other Former Yugoslavia languages
Thursday-Chinese
Friday-Greek
Wednesday and Friday - Indian Sub -Continent

If client needs to speak to our Bilingual HACC Worker, they need to phone the

MULTICULTURAL HOTLINE 9505 7601

For other languages please contact us via the Telephone Interpreter Service (TIS)

Phone: 13 14 50

St George MRC – CALD Community Care Program has recently produced two resources to help clients and service providers improve access and communication processes

Carers Support and Social Group

Carers Support Services

The Hospital and Community Care Guide for CALD Carers is a practical guide for informal family carers aimed at providing easily accessible, easy to read, practical information on how to navigate the hospital system. Available in PDF or CD format, it is translated into ten languages reflecting the demographics of the local population. It contains information on what to expect whilst in hospital; the role of different health professionals; interpreter services; post-discharge planning; and information about local community care services. The information is presented in simple, straightforward and easy to understand language. Languages available: English, Arabic, Chinese, Greek, Italian, Macedonian, Serbian, Bosnian, Croatian, Spanish and Hindi.

The Communication Pictorial Tool Kit - was developed for use by Community Care service providers as a communication tool when working with care recipients from CALD backgrounds or care recipients who are non verbal. The Kit is designed to prompt and facilitate communication and has been translated into 14 community languages. Languages available: Arabic, Chinese, Greek, Italian, Macedonian, Serbian, Bosnian, Croatian, Spanish, Filipino/Tagalog, Indonesian, German and Vietnamese.

For further information on CCCP services and resources or to refer a client call: (02) 9597 5455

CALD Community Care Program (English)

CCCP Carer Services Flyer - Chinese

CCCP Carer Services Flyer - English

CCCP Carer Services Flyer - Macedonian

CCCP Carer Services Flyer - Chinese

CCCP Carer Services Flyer - Greek

CCCP Carer Services Flyer - Italian

CCCP Carer Services Flyer - Arabic

Newsletter - Spring Summer 2011 - English

Newsletter - Spring Summer 2011 - Chinese

Newsletter - Spring Summer 2011 - Macedonian